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This Shipping Policy outlines how orders placed on toolmart.ae are processed and delivered. By placing an order, you agree to the terms below.

Shipping Coverage

ToolMart currently delivers across the United Arab Emirates. International shipping may be available upon request for bulk or B2B orders.

Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays are processed on the next business day.
• Processing times may be extended during promotions or peak seasons.

Delivery Time

• Dubai: 1–2 business days
• Other Emirates: 2–4 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or public holidays.

Shipping Fees

Shipping charges are calculated at checkout based on destination, order weight, and size. Any free shipping offers will be clearly displayed on the website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS to monitor delivery status.

Delivery Responsibility

• Please ensure your delivery address and contact details are accurate.
• ToolMart is not responsible for delays or failed deliveries caused by incorrect information.
• Additional delivery charges may apply if delivery attempts fail due to customer unavailability.

Damaged, Missing, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, missing, or incorrect, contact us within 24 hours of delivery.

Email us at info@toolmart.ae with your order number and clear photos of the issue.

Split Shipments

Some orders may be shipped in multiple packages. If so, separate tracking details will be provided.

Non-Deliverable Items

Certain items such as hazardous materials, flammable liquids, or restricted tools may have special shipping limitations. These will be clearly mentioned on the product page.

Delays Beyond Our Control

ToolMart is not liable for delays caused by courier service disruptions, customs procedures, or force majeure events.

Contact Us

For any shipping-related inquiries, please contact us:
📧 info@toolmart.ae
📍 WC-25, 26 & 27 - Dubai South - Dubai - United Arab Emirates